Standard delivery by Austrian Post, can take up to 7 workin days. You will receive an email with your tracking code.
UK STANDARD DELIVERY SENT BY ROYAL MAIL SIGNED FOR: £4,95 Delivery by Royal Mail 2nd Class post in 5 working days. Orders received after 2pm Friday and anytime on Saturday & Sunday will be dispatched the following Tuesday
UK PREMIUM - Delivery by Royal Mail 1st Class post in 1-2 working days. £4,95 Orders placed before 2pm Monday to Friday will be dispatched the same day. Orders received after 2pm Friday and anytime on Saturday & Sunday will be dispatched the following Monday.
INTERNATIONAL ORDERS INSIDE THE EU £15,00 Delivery by Royal Mail INTERNATIONAL TRACKED. Orders posted to countries outside the EU may be subject to import charges.
INTERNATIONAL ORDERS OUTSIDE THE EU SENT BY ROYAL MAIL INTERNATIONAL TRACKED £17,20
INCORRECT / INCOMPLETE ADDRESSES - If you provide an incorrect or incomplete delivery address at the time of your order it will be your responsibility to pay all the associated re-delivery costs. If your package is returned to us due to an incorrect or incomplete address, you must pay all costs to re-deliver the parcel.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of purchase of the product;
(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must first advise us that you intend to return the products by emailing to firstname.lastname@example.org
Products returned under this policy must be sent by recorded delivery to:
You will be responsible for paying postage costs associated with returns under this policy unless the product is faulty in which case we will pay the postage costs.
The following kinds of products may not be returned under this policy:
(a) gift vouchers;
(b) Opened or used products unless faulty;
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 15 days following the day we received your returned product.